Returns & Cross-Border Platforms: What’s Actually Working?
Take the Survey
TLDR;
The industry lacks a trustworthy benchmark for returns and cross-border tools. We’re fixing that by gathering data from the people who run the operations every day.
The returns space is crowded.
Every vendor claims to be the answer.
But the only people who actually know what works are the ones running the operations.
That’s why we’re running this survey. Not to produce another marketing piece. We want to create something the market is missing: a clear, honest comparison of the main platforms, built from real brand feedback rather than vendor promises.
Help us build the first objective comparison of returns and cross-border platforms.
Why we’re running this survey
Returns today aren’t a simple workflow. They touch every corner of your operation: ERP, WMS, finance, 3PL relationships, customer experience, procurement, and whatever policy gets written at the last minute to plug a hole.
Despite that complexity, most “industry reports” barely scratch the surface. They aren’t asking the questions operators are actually struggling with.
We are.
What we’re trying to uncover
We want an accurate picture of
how brands are actually managing returns
what tools are genuinely performing
where cross-border is breaking
how the costs stack up
what operators wish vendors would fix
where the next set of problems will appear
Where the fraud and abuse patterns are shifting
How integrated your stack is in reality, not on a slide deck
Why your input matters
Vendors can’t rate themselves.
Operators can.
If you’re in systems, ops, CX, logistics, or e-commerce, your insight is what makes this work. Your experience is what turns this into a benchmark the industry finally takes seriously.
Our aim is to produce something useful. Not a glossy PDF. A benchmark operators can rely on when choosing tools, redesigning processes, or trying to convince the business that their current setup isn’t scalable.
When you complete the survey, we’ll donate £100 to a charity of your choice.
If you’re open to a short follow-up conversation, we’ll double the donation.
Ready to take part?
It takes around 7–10 minutes.
No fluff. No trick questions. Just real data from people who actually run ecommerce operations.