The Commerce Thinking team standing against a glass-brick wall

#1 in Back Office

Back office built for scale

The back office technology team for scaling brands. We find what is holding you back, make the systems decisions clearer, and deliver the change that keeps people and processes aligned with growth.

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The difference

Old way vs our new way

Old way

Our new way

Old way

Front end intentional, back office ad hoc

Our new way

Back office gets the same care as the storefront

Old way

Decisions made for the first time, with no experience

Our new way

Run by operators who know what good looks like

Old way

Runs off the side of a desk

Our new way

Scoped and planned properly up front

Old way

Vendors go live, bill, and leave

Our new way

We embed the system and stay through the change

Old way

Built in silos, teams involved too late

Our new way

Whole business in the room from the start

Old way

Tech treated as the whole answer

Our new way

Tech is the smaller part, people the bigger part

Cross-Functional Discovery

We audit data through your entire product lifecycle, current tech and gauge your team's readiness for change, with no silos.

Start here / The Audit

Find out what's actually slowing you down

£20k

Fixed fee

50 days

Or less, start to delivery

A product, not a project. One price, one timeline, a fixed set of outputs.

Systems map: Where your stack is holding the business back.
Data controls: What you can trust, and what you cannot.
Operating review: The manual work quietly eating your team's week.
Prioritised plan: What to fix, in what order, with what it costs.

See the process

See how the audit works

Thirty minutes

Talk it through

Already know the problem

I know where I need help

Our remit

We are experts in back office

Everything behind the storefront: the systems, the data and the processes that keep a growing brand running.

ERP

The back office system that runs the business, not the one that fights it.

Selection, implementation and rescue work, run by people who have owned the system inside a brand.

Product Ops

Make product data, launches and merchandising actually work end-to-end.

One source of truth from range planning through to the storefront, with the process to keep it clean.

Commerce

Make Shopify work for the people running the business.

Apps, integrations and data flows built around merchandising and operations, not the customer journey.

Not sure which practice you need? The Audit tells you where to start.

Start with the Audit

Selected work

Featured work

We're proud to have worked with some of the fastest-scaling brands in ecommerce.

Three years, six systems replaced, and an ERP we asked them to wait for

Nobody's Child

Untangled product ops so new drops ship on time, every time.

Replatform, ERP and product data, in the right order

SYSTEMS IN THE AUDIT: 25
GO-LIVES IN THREE YEARS: 4

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Product Ops / ERP

Little Sleepies

ERP, integration and peak trading for a drop-led DTC brand.

What a peak day costs, and how to stop paying it We have worked with Little Sleepies since October 2023. It started as a back office audit and became an embedded systems function that is still running. There are five...

OF PEAK DISPATCHES REMOVED: ~30%
EMBEDDED EVER SINCE: Oct 2023

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Product Ops

Finisterre

PLM selection, data governance and wholesale operations

Choosing the system is half the job. The implementer decides the rest. Finisterre brought us in during August 2025 for a bounded piece of work: two days of on-site workshops, analysis and a recommendation on product...

STRATEGIC MILESTONES: 15
SELECTION TO PLM LIVE: 4 months

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